Frequently Asked Questions

Can I track my order?
Absolutely! After your order has shipped, you will receive an order tracking number and you can log into our website at anytime to track the progress of your order.

Do you ship to P.O. Boxes?
Yes! We will ship to Post Office Boxes via US Postal Priority Mail (USPS Priority Mail arrives in 3 business days) as well as APO and FPO military addresses. Express delivery service is not available for these shipments and, unfortunately, we can not provide you with a tracking number.

Do you ship internationally?
Currently we do not offer international shipping (except via APO/FPO military addresses). This is primarily due to additional customs documentation and excessive tariffs, taxes, duties, and fees. We will continue to monitor regulatory requirements for changes that will make future international shipping opportunities more feasible.

I’m planning a visit to Puerto Rico and would like to enjoy your cigars while I’m there. Do you make any delivery accommodations for visitors/tourists?
We offer personal delivery services to our customers visiting the island. Just let us know where you are staying and we will arrange to have your order delivered to you within 24 hours at no additional cost.

Do you provide Cigar Rolling services for events?
Yes we do.  Cigar Rolling has become a tremendously popular upscale activity for special events such as wedding receptions, corporate parties, golf outings, etc. Using our special blend of tobaccos, one of our master cigar rollers (Torcedores) will demonstrate the traditional art of cigar making right before your eyes and help contribute to a truly unforgettable experience.  see more >>

Does the Don Pedro Gift Certificate have an expiration date?
No! Recipients may use their gift certificates at any time provided there is a remaining balance.

What is a premium cigar?
Premium cigars are a far higher quality of cigar, which is handmade, with long-filler tobacco, and uses 100% pure tobacco leaves throughout its construction. The term “long filler” means that the filler was constructed from full leaves.

How are cigar sizes measured?
The basic measurement standard for cigars is length (listed in inches), and diameter (ring gauge as it is commonly known), which is stated in 64ths of an inch. For example, a cigar that measures 5 by 44 means it is five inches long and 44/64ths of an inch thick.

Do you sell Cuban cigars?
No! It is illegal to sell products on this website from countries subject to economic sanctions by the United States. Fortunately, in terms of quality and consistency our premium cigars are truly special. A product of Puerto Rico, they are hand-rolled by seasoned experts using the best tobaccos available, and are among the finest in the market today.